Photobox Reduces MTTR by 80% with Dynatrace AIOps and Intelligent Observability

Client

Photobox

Industry

Retail & E-Commerce

AI Tech Solution

Dynatrace AIOps, Digital Experience Monitoring, Session Replay, Real-Time Analytics

Solution Provider

Dynatrace

Challenge

Photobox struggled with fragmented monitoring across a complex AWS-based tech stack, using 10+ disconnected tools. Diagnosing issues required hours of manual effort across multiple dashboards. They needed a unified, automated observability platform to improve resolution time and support peak digital demand.

Solution

Photobox implemented Dynatrace’s intelligent observability platform to monitor end-to-end customer journeys across AWS Lambda, Kubernetes, and EC2. Dynatrace replaced multiple tools with a unified AIOps-powered solution, enabling automatic root cause detection, real-time business insights, and session-level visibility into user behavior.

Results

Reduced MTTR by up to 80%. Cut critical incidents during peak periods by 60%. Delivered real-time insights to guide engineering priorities. Enabled proactive optimization of customer journeys and accelerated troubleshooting with session-level visibility.
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