American Fidelity needed to modernize operations and create a sharper competitive edge by eliminating repetitive tasks and improving customer service. Their processes were slowed by manual email triage and unstructured document handling, creating inefficiencies and long resolution times.

American Fidelity deployed UiPath Robots to extract and route customer emails. DataRobot AutoML classified inquiries using natural language processing. UiPath Robots then routed emails based on model outputs. UiPath Action Center enabled human-in-the-loop decisions for complex cases. Together, these tools automated email management and enabled customized content creation at scale.